How to Know You’re Getting the Right Service on Your Crusher

Feb. 18, 2021
Crushing services

When you call for service on a system, it usually means you’re making an admission: You don’t have the capability of fixing the system yourself.

That can feel like a vulnerable place to be.

Whether you’re calling to have work done on your car, your home’s HVAC system, or your crushing plant, the reality is that to receive service requires that you trust a provider. This can bring up worries: Does the provider know what they’re doing? Will they be able to fix my system? Will they overcharge me?

It’s hard to give up control.

To do so – especially over machines, like crushers, that represent huge investments – it’s absolutely critical that you have faith in the ability of the provider to deliver the right service.

In this article, we’ll dig into three things to evaluate so that you can have faith in the service provider for your crushing equipment. Then, we’ll offer up three ways Marion Machine and Mellott provide the right service on your crusher, every time.

Let’s dive in.

 

How to Evaluate a Crushing Service Provider

To begin, here are three characteristics that can give you faith in your crushing service provider.

1. Your provider has experience with your situation.

This is one of the most basic components of trust-building for service providers. Do they have experience fixing your issue on your brand of equipment?

You wouldn’t call someone for plumbing if they’d never installed a sink. You wouldn’t take a BMW into a Honda dealership for repairs. And you shouldn’t get service on a crusher unless the provider has experience with the brands and parts you’re dealing with.

Of course, the more experience a service provider has, the better. You can have more faith in a plumber who’s been fixing sinks for 20 years than you can in someone who just completed trade school last month.

At Mellott Company, we’ve been servicing crushers for over 50 years, and our southern service center, Marion Machine, has rebuilt over 2,000 crushers since its founding in 1934. The bottom line is that you can trust in our experience.

2. Your provider has been in your shoes.

If a service provider knows what they’re doing, that’s good. If a service provider knows what it’s like to be in your shoes, that’s even better.

It’s hard to trust someone who doesn’t know what you’re going through.

At Mellott Company, we don’t just repair crushers – we use them, too. We have deep experience with rock crushing. So, we know firsthand how important it is to avoid downtime and to ensure things are working how they should be.

3. Your provider is trustworthy.

This last point may feel like a softer one, but it’s important: You can have faith that you’re getting the right service on your crusher if your provider is trustworthy.

In most cases, trustworthiness is something you can feel through interactions with the provider. There are a million factors that contribute to it, but a few common signals of trustworthiness are:

  • The provider communicates well. They can explain what the problem is and how they will fix it.
  • The provider outlines possible solutions and doesn’t try to sell you on the highest priced option every time.
  • The provider does what they say they’ll do – meets deadlines, delivers results, and so on.

If you’re getting good signals, you can have more faith in the service.

 

How Marion Machine and Mellott Provide the Right Service

We’ve covered how to evaluate service providers at a general level. Hopefully these are helpful – and if you’re ready to choose a provider, we’re confident that we can provide you with the right crushing services for your needs.

Here’s how.

1. Local service reduces shipping costs.

In addition to our headquarters in Warfordsburg, Pennsylvania, we also own and operate the Marion Machine service shop in Marion, North Carolina. This allows us to service crushing equipment up and down the East Coast at cost-efficient rates. 

For instance, if you’re crushing in the southern US, shipping your equipment to North Carolina can save you time and money as opposed to shipping equipment farther north.

2. Field service capabilities decrease downtime.

Additionally, for some repairs, we have the capability to deploy service from our shops into the field.

This can drastically reduce the amount of time needed to get machines back to production by eliminating the back-and-forth of shipping. It also comes in handy in situations where shipping would be difficult – say, for crushers that are inside buildings where shipping for repairs would mean disassembling an entire structure.

In some cases, we can also utilize our Portable Machining capabilities to do the entire job on site.

3. Our comprehensive experience makes us a one-stop shop.

Finally, we’re able to deliver the right services for your crushing needs because we function as a one-stop shop.

The bottom line is that, if you have a crushing service need, we can help to fulfill it.

Looking for service on rock crushers?

 

You deserve to work with a provider you can trust.

Get in touch with us online or at 800.634.5634 and let’s make sure you get the crushing services that you need.

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